Date
1 October 2025
Time
08:45 – 12:30
Location
Hotel NH collection CityLife, Via Bartolomeo Colleoni, 14, Milano
(View on Google Maps)
Language
Italian
In Partnership With
About the Event
As economic models evolve, the digital ecosystem transforms, and AI-driven innovation accelerates, brands are being called to rethink how they connect with consumers.
At CX Connect Milan, Sprinklr brings together the visionaries shaping the future of customer experience. This exclusive event is designed to show how leading brands can turn everyday interactions into extraordinary experiences, and stay ahead in an ever-changing world.
For Marketing Leaders
Discover how to:
- Unify teams, tools, data, and channels on a single platform to deliver seamless brand experiences across every touchpoint.
- Boost campaign performance with AI-powered insights that enable large-scale, real-time personalization.
- Elevate marketing impact by orchestrating data-driven experiences that accelerate brand growth and ROI.
For Customer Service Leaders
Learn how to:
- Bring together service teams, tools, and channels for a unified view of every customer journey and interaction.
- Enhance service quality through advanced AI innovations and smart collaboration between humans and machines.
- Transform your contact center into an intelligence hub that drives business growth.
Agenda
-
08:45Welcome Breakfast
-
09:30Opening by Spinklr
-
09:40Keynote: Navigate in the Era of Disruption Economy
-
10:00Customer Spotlight
-
10:40Panel Discussion
-
11:10Break
-
11:40Customer Spotlight
-
12:00Panel Discussion
-
12:30Networking Lunch
-
14:00Closure
We're Sponsors
We are excited to support this forward-thinking event and to collaborate with Sprinklr and Accenture in showcasing how AI and unified platforms are reshaping the future of CX.
Join us in Milan and discover how your brand can lead the transformation.





















































































