About the event
All too often, VoC activities are only expressed during moments of collection and analysis. An effective Voice of the Customer program starts with a comprehensive assessment that outlines the most appropriate project plan and ends not just with the knowledge of customers’ opinions, but the actions that follow. We are able to effectively come full circle by solving problems, implementing improvements, and helping customers genuinely feel more satisfied.
During this webinar, we take inspiration from a painting by Paul Gauguin to trace the entire roadmap of a VoC program, with a particular focus on the Assessment and Close the loop phases.
The featured speakers include Valentina Mennitti, Lead CX Analyst at BitBang; Livia Delli, Senior CX Analyst at BitBang; and Gioni Gennai, Senior Solution Engineer at Qualtrics.