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Date

17 April 2024

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Time

12:00

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Location

Online

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Language

Italian

In Partnership with

Join us for an insightful webinar with ContentSquare and learn how to quantify digital experiences and measure their impact.

Sara Gandini, Design Studio Lead at Mooney, shares insights into how her team works to analyze and optimize Customer Experience on a daily basis; how they use data to demonstrate the value of their CX programs, and strategies to surpass benchmarks.

In this 45-minute webinar, you will discover:

  • The KPIs to analyze for shaping your digital strategy in 2024; tailored for the financial, banking, and insurance sectors.
  • How to use this data to demonstrate the value of CX.
  • Tips, insights, and practical examples to immediately enhance digital experiences for your customers.

Agenda

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    12:00 - 12:15
    Measuring customer experience
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    12:15 - 12:40
    Mooney Success Story
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    12:40 - 12:45
    Q&A