18 - 05 - 2023

Customer Analytics is one of BitBang’s cornerstones: we are committed to enabling our clients to understand their customers through the highest quality data, so they can make informed data-driven business decisions. That’s why we are excited to announce our new partnership with Qualtrics, the leader and creator of the experience management category.

Customer Experience is a fundamental piece of a Customer Analytics program: reliable qualitative data needs to complement the extensive quantitative dataset businesses usually have, so that meaningful insights can be derived by applying standard and advanced analysis techniques.

Partnering with Qualtrics allows us to leverage their powerful technology to collect, analyse, and act on real-time feedback. With Qualtrics’ comprehensive platform, we can help our clients capture the voice of their customers, employees, and other stakeholders, and transform that feedback into actionable insights.

We have been using Qualtrics to support our customers for several years: now the official partnership allows us to bring our consultancy to the next level.

Why we're partners with Qualtrics

Here are just a few of the reasons why we’ve decided to partner with Qualtrics:

  1. Extreme Flexibility: Qualtrics helps us to design and deploy surveys, conduct data analysis, and deliver insights across a variety of channels and touchpoints. We can customize the feedback collection experience to meet the specific needs of each client, and can easily integrate Qualtrics’ platform with other technologies for a seamless, end-to-end solution.
  2. Cutting-Edge Analytics: Qualtrics gives us access to powerful analytics tools that help us to make sense of the data we collect. We can easily track trends, identify patterns, and uncover insights that we might have otherwise missed. These insights allow us to help our clients make data-driven decisions that impact their bottom line.
  3. Real-Time Insights: Qualtrics enables us to collect feedback in real-time and deliver insights that can be acted on immediately. This is a game-changer for our clients, who can now quickly respond to changing customer or employee needs and preferences. With Qualtrics’ platform, we can help our clients stay ahead of the curve and deliver exceptional customer experiences.
  4. Scalability: Qualtrics is highly scalable, which means we can use it to support small, single projects, as well as large-scale enterprise initiatives. This flexibility allows us to provide customized solutions that meet the specific needs and budgets of each client.

 

See our partnership page at Qualtrics’ website

How we can help our clients

At BitBang our goal is to help our clients make informed business decisions based on real data and insights. Our partnership with Qualtrics enables us to add a relevant and reliable Voice of the Customer program to the mix. We ensure that our clients make the most of Qualtrics by providing guidance and solutions in every step of a Voice of the Customer program: from initial assessment, goal setting, and strategic selection of channels to custom reports and results analysis.

- BitBang

And if our client wishes to go further, we can complete the picture with our competencies in data and services integration, strategic vision, empowering training and advanced insights mining techniques such as Natural Language Processing.
- BitBang

“We highly value our partnership with Qualtrics to leverage their cutting-edge experience management platform. With the ability to collect, analyze, and act on real-time feedback from our clients, we can further develop excellent customer experience initiatives and deliver even more impactful and data-driven solutions.”

Giovanni Lorenzoni, BitBang CEO 
Laura Pegorini

Providing insights to take actions is key to our business. Working with BitBang allows us to help more organisations.to understand their customers and act on insights based on data.

Laura Pegorini

Qualtrics Partner Ecosystem Lead Italy/Iberia